Normally, the lead time for standard items or products that have been ordered before will be 5 to 10 working days.
We will reply to you with a reasonable lead time after confirming the specifications and quantities according to the orders.
Please inform us in advance if it is urgent. We will reply with the fastest lead time based on the types and production lines.

You can request a return or exchange by calling us or filling out the online form.
The return or exchange service is only available for standard items. We do not offer a return or exchange for customized products.
Please contact us for more details, and we will advise you about the policies and solutions.

Call us for returns or exchanges: +886-4-2380-9449

The followings are the current shipping methods:

1. Deliver by ourselves (Taiwan Only)
2. Shipped by courier
3. For overseas orders, both sea freight and air freight are optional.

We cooperate with SF Express for the delivery to China.  As for other overseas countries, the products are delivered by DHL, and the shipping fee is calculated separately. Please contact us for more details.

If you have project needs, please contact us by phone or e-mail, and we will consult with you about the details and plan for the construction.
Through cooperation with clients, we will create products and services to meet your needs. Please refer to the customized services for details of OEM process.

Please submit the product specifications you are currently using and the replacement requirements. We will be working on it as a customized projects, starting from development, design, sample making, prototype testing, and optimization to provide you with the smart solutions.